Return Policy
At Hirmz, we want you to love your purchase. If there is an issue with your order, our team is here to help. Please review our return policy below.
Eligibility for Returns
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Returns are accepted if an item is faulty, damaged, or incorrect.
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Items must be returned within 14 days of delivery.
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Products must be unused, unworn, with all tags attached and in original packaging.
Non-Returnable Items
We are unable to accept returns for:
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Change of mind purchases.
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Personalized or made-to-order items.
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Earrings or items of a hygienic nature.
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Sale or clearance items.
Return Process
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Contact us at contact@hirmz.com within 7 days of receiving your order, including your order number and photos of the issue.
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Our team will review your request and provide return instructions if eligible.
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Once the return is received and inspected, we will process a refund or replacement within 5–7 business days.
Shipping Costs
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Customers are responsible for return shipping costs unless the product is confirmed faulty or incorrect.
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We are not responsible for items lost or damaged during return transit.
Refund Method
Approved refunds will be issued to your original payment method only.
Contact Us
If you experience an issue with your order, please reach out to us at contact@hirmz.com and our support team will assist you.