Delivery

We do not have control over customs, shipping company and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 

Approximate shipping times (does not include weekends/public holidays):

a) Within Australian, New Zealand, USA, Canada, UK, Free Shipping approximately 2-4 weeks (Tracking Available)

b) Rest of the world, Free Shipping approximately 2-6 weeks (Tracking Availability dependent on Country)

*Exceptions in (b) apply.

Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no parcel tracking updates for more than 6 weeks.

This may especially be true during the busier holiday seasons at the year's end (November to December months).

Processing Time vs Shipping Time

Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email notification will be automatically send to you.

Cancelling an order

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.

Please do drop us an email at contact@hirmz.com as soon as possible if you'd like to cancel an order that you have just made.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. 

Custom / Duty Fees

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
*We highly encourage customers to register an account with us to keep track of your order.

Separate packages

In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selection at affordable prices)

If you have any questions, don't hesitate and contact us or email your enquires to contact@hirmz.com